Refund Policy
NestedCerts offers a 14-day money-back guarantee on any plan, provided you have completed fewer than 3 quizzes (under 20% of the content). This applies to monthly, annual and lifetime purchases and to individual certifications.
Refund Eligibility
Annual Subscription ($70/year)
- Eligible: Within 14 days of purchase
- Full refund: 100% refund if requested within 14 days
- After 14 days: No refunds, but you can cancel to prevent renewal
Lifetime Access ($100 one-time)
- Eligible: Within 14 days of purchase
- Full refund: 100% refund if requested within 14 days
- After 14 days: No refunds
Monthly Subscription ($20/month)
- Not eligible: Completed 3 or more quizzes, or more than 14 days since purchase
- Alternative: Cancel anytime to prevent future charges
Individual Certifications ($10 each)
- Eligible: Within 14 days of purchase
- Full refund: 100% refund if requested within 14 days
- After 14 days: No refunds
Certification Bundles ($25-$45)
- Eligible: Within 14 days of purchase
- Full refund: 100% refund if requested within 14 days
- After 14 days: No refunds
How to Request a Refund
- Email billing@nestedcerts.com within 14 days of purchase
- Include your account email and order details
- Briefly explain reason for refund (optional)
- We'll process your refund within 5-7 business days
Refund Processing
- Processing Time: 5-7 business days
- Method: Refunded to original payment method
- Bank Processing: May take additional 3-5 days to appear
- Confirmation: You'll receive email confirmation
Conditions
- Refunds only available within 14 days of purchase
- One refund per customer
- Account access revoked upon refund
- Progress and data deleted after refund
- Abuse of refund policy may result in account termination
No Refund Situations
Refunds are NOT available for:
- Purchases made more than 14 days ago
- Purchases where 3 or more quizzes have been completed (over 20% of the content)
- Partial months or years
- Failure to pass real AWS exams
- Change of mind after 14 days
- Duplicate purchases (contact support for resolution)
Chargebacks
Please contact us before initiating a chargeback. Chargebacks result in immediate account termination and may affect future purchases.
Questions?
Contact billing@nestedcerts.com with refund questions.
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Contact: support@nestedcerts.com