NestedCerts Help Center
Welcome to the NestedCerts Help Center. Find answers to common questions about using our AWS certification prep platform.
Getting Started
How do I create an account?
Click "Sign Up" in the top right corner, enter your email and password, and verify your email address.
How do I choose a certification?
After logging in, browse all 13 certifications from your dashboard. Click on any certification to see the 30 quizzes and 2 practice exams available.
What's the difference between a quiz and a practice exam?
- Quiz: 20 questions, 30 minutes, perfect for daily practice
- Practice Exam: 65-75 questions, 90-180 minutes, simulates real exam
Using the Platform
How does the 30-day learning path work?
Each certification includes a structured 30-day path with daily quizzes. Complete one quiz per day to stay on track. The path is divided into three phases: Foundation (Days 1-10), Deep Dive (Days 11-20), and Mastery (Days 21-30).
Can I retake quizzes and exams?
Yes! You can retake any quiz or exam as many times as you want. Your highest score is saved.
How do I flag questions for review?
Click the flag icon next to any question during a quiz or in your results. Access all flagged questions from your dashboard.
How do I track my progress?
Your dashboard shows your progress for each certification, including completion percentage, average scores, and domain performance.
Subscriptions & Billing
What subscription plans are available?
- Monthly: $20/month - Cancel anytime
- Annual: $70/year - Save 70%
- Lifetime: $100 one-time - Pay once, access forever
Can I purchase individual certifications?
Yes! Individual certifications are $10 each. Bundles are also available: Associate Bundle ($45), Professional Bundle ($25), Specialty Bundle ($25).
How do I cancel my subscription?
Go to Account Settings → Subscription → Cancel Subscription. Or use the Stripe customer portal link. See our cancellation guide for details.
Do you offer refunds?
Yes, we offer a 7-day money-back guarantee on annual and lifetime plans. Monthly subscriptions are non-refundable. See our refund policy.
Exam Preparation
How many questions should I practice before taking the real exam?
We recommend completing all 30 quizzes and both practice exams for your certification. Aim for consistent scores of 80% or higher.
Are your questions similar to the real exam?
Yes! Our questions are designed to match the format, difficulty, and content of real AWS certification exams.
How often are questions updated?
Questions are reviewed monthly and updated when AWS releases new features or exam changes. See question updates.
When am I ready for the real exam?
You're ready when you:
- Score 80%+ on practice exams consistently
- Score 75%+ in all exam domains
- Complete the 30-day learning path
- Can explain answers, not just memorize them
Technical Support
I'm having trouble logging in
Try resetting your password using the "Forgot Password" link. If issues persist, contact support@nestedcerts.com.
The platform isn't loading
Try clearing your browser cache or using a different browser. JavaScript must be enabled.
I found an error in a question
Use the "Report Issue" button on the question, or email support@nestedcerts.com with the question ID and certification name.
Contact Support
Still need help? Contact us at:
- Email: support@nestedcerts.com
- Response Time: Within 24 hours
- Hours: Monday-Friday, 9 AM - 5 PM EST
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Contact: support@nestedcerts.com